Terms and Conditions
Last updated: September 20, 2026
These Terms and Conditions explain the rules for shopping with Panacea Natural LLC and using our website, customer accounts, and related services. “Panacea Natural,” “we,” “us,” and “our” mean Panacea Natural LLC. Please read these terms before placing an order. If you do not agree, do not make a purchase or use our services.
Important product notice: Kratom can cause dependence, withdrawal, and serious adverse effects. It is not FDA-approved for medical use or as a dietary supplement. Our products and website information are not a substitute for medical care.
Important dispute notice: Section 14 provides for individual arbitration of covered disputes and explains the exceptions. Arbitration generally replaces a court trial before a judge or jury and limits participation in class proceedings. Rights that cannot legally be waived remain protected.
1. Age requirements and lawful purchases
You must be at least 21 years old to purchase kratom from Panacea Natural. By ordering, you represent that you meet this requirement, may legally purchase and receive the products at the destination address, and have authority to use the payment method you provide. If you arrange delivery to another person, that recipient must also meet the age and legal eligibility requirements.
You are responsible for understanding and complying with applicable local, county, state, and federal requirements. Do not provide false age or address information, arrange prohibited deliveries through an intermediary, or use our products or services for an unlawful purpose. We may request information needed to verify eligibility and may refuse or cancel an order when verification cannot be completed.
2. Product information and health warnings
Our products are not intended to diagnose, treat, cure, or prevent disease. Product descriptions, articles, reviews, and conversations with our staff do not provide medical advice or establish a healthcare relationship. Statements about traditional use or an individual’s experience are not a promise of results.
The FDA has not approved kratom as a dietary supplement or for medical treatment. It warns against kratom use because of risks including liver toxicity, seizures, and substance use disorder. Kratom may cause physical dependence and withdrawal. See the FDA’s information about kratom for further information.
Do not use kratom while pregnant or breastfeeding, and keep it away from children. Consult a qualified healthcare professional about health conditions, medicines, and possible interactions before considering kratom or other botanical products. Do not use website information to delay professional care. If you experience an adverse reaction, stop using the product and seek medical attention; obtain emergency care for severe symptoms.
Read each product’s label and warnings. Different powders, capsules, extracts, and other formats may have different ingredients and concentrations; they are not interchangeable. Lab reports describe the samples tested and do not establish that a product is safe for every person or suitable for a medical purpose. You are responsible for the storage, handling, and use of products you purchase, subject to rights and responsibilities that applicable law does not permit either party to exclude.
3. Orders, payment, and pricing
Product listings invite you to submit an order. An automated order acknowledgment confirms receipt, not final acceptance. We may verify payment, inventory, shipping eligibility, and order details before accepting or fulfilling an order. Orders may be declined, limited, or canceled for unavailable inventory, inaccurate information, suspected fraud, legal restrictions, or a material listing or pricing error. If we cancel an order after collecting payment, the amount collected for the canceled items will be refunded as required by law.
Review your items, selected options, quantities, discounts, shipping, taxes, and total before submitting an order, including an order placed with our staff by phone. You agree to pay the confirmed total using an authorized payment method. Any required manual payment confirmation must be completed before fulfillment. Do not send complete payment-card details or account passwords by email or through a support ticket.
Prices and offers may change for future purchases. If a material error affects an order already submitted, we will contact you about the correction or cancellation; we will not charge an increased amount without your authorization. Unless separately agreed, purchases are for personal use. Wholesale or reseller arrangements require separate authorization.
4. Shipping, delivery, and restricted destinations
Available delivery methods and charges are shown during checkout. Transit dates and carrier estimates are estimates unless an express delivery commitment is stated. A shipping notification may precede the carrier’s first tracking scan, and an order may arrive in more than one package. You must provide a complete, accurate delivery address and contact us promptly about corrections or delivery problems.
Our current no-shipping destinations include Alabama, Arkansas, Indiana, Louisiana, Vermont, Wisconsin, Sarasota County (FL), Union County (NC), Denver (CO), and San Diego (CA). We also decline shipments that applicable law prohibits or that our fulfillment services cannot support. This list states our shipping policy and is not a complete statement of every jurisdiction’s laws. Restrictions and available destinations can change.
To the extent applicable law permits, title and risk of loss pass when we give the shipment to the carrier. This provision does not remove any non-waivable delivery, refund, or consumer rights. Contact us if a package is missing, damaged, or marked delivered but cannot be located so we can investigate. If fulfillment is delayed, we will provide any notice, cancellation option, and refund required by applicable law.
5. Cancellations, returns, and damaged orders
To request cancellation or an address change, contact us as soon as possible and include your order number. We can only make changes that remain possible at the order’s current fulfillment stage; a request does not itself confirm cancellation.
Unopened, unused products in their original packaging may be returned within 30 days after receipt for a refund, store credit, or replacement. Contact our team for return instructions before sending merchandise back. Any applicable return-shipping charges or fees must be disclosed before you proceed. Returns that do not meet these conditions may be declined, except where applicable law requires a remedy.
For damaged, incorrect, or potentially defective merchandise, preserve the product, packaging, and shipping label and contact us promptly, preferably within 24 hours of delivery. Photographs and a description of the problem help us investigate and assist with carrier claims. Do not continue using a product you believe is damaged or unsafe. The unopened-product condition does not limit rights concerning defective or misdescribed goods that cannot legally be excluded.
6. Customer accounts and support
Keep your account information accurate, protect your sign-in credentials, and tell us promptly if you suspect unauthorized access. Do not access another customer’s account or permit someone to use your account to bypass eligibility requirements. We may restrict account access to investigate misuse or protect customers and the service, subject to applicable law.
You can request help through Contact Us or, when signed in, through your support dashboard. Order-related tickets can be linked to the order so our team can review its details. Submit only documents and images you have permission to share, and include only information relevant to your request. Private support messages and attachments are not public reviews and do not receive the public-content license described below.
7. Offers, reward points, and affiliate participation
Coupons, shipping promotions, reward points, referral offers, and affiliate campaigns are governed by the eligibility requirements, limits, and expiration terms shown for that offer or program. Availability may depend on the customer, merchandise, destination, or campaign. Do not assume that multiple offers can be combined unless the applicable terms permit it.
Creating a customer account does not by itself approve an affiliate account or guarantee commissions. Affiliate approval, attribution, commission availability, adjustments, and payouts follow the terms of the applicable affiliate program. We may investigate misuse, duplicate claims, or fraudulent activity and correct an affected balance or benefit in accordance with the program terms and applicable law. Changes to future offers do not authorize us to disregard rights already earned under an existing agreement.
8. Website content, reviews, and permitted use
Panacea Natural and its licensors retain their rights in the website’s branding, photographs, writing, design, and software. You may browse and use the site for legitimate shopping and informational purposes. You may not copy or exploit protected material commercially, misrepresent an affiliation with Panacea Natural, or use our marks without permission or another lawful basis.
You retain ownership of original reviews or other material you voluntarily submit for public display. You give us a nonexclusive, royalty-free license to host, reproduce, format, and display that material with the name you choose to submit, for operating and promoting our services. You must have the necessary rights to the material and must not disclose another person’s private information. This license does not cover private order correspondence or support attachments.
Reviews should describe genuine experiences. We may moderate spam, unlawful material, harassment, privacy violations, and content unrelated to the product or service. Honest criticism is not prohibited. A customer’s opinion does not guarantee that another customer will have the same experience.
Do not use the site to commit fraud, impersonate someone, distribute malware, collect private customer information, interfere with operation, bypass access controls, or infringe another person’s rights. Permission to use the site may be suspended or ended for a material violation, while preserving any obligations and rights relating to existing orders.
9. Privacy and electronic communications
Our Privacy Policy describes the handling of personal information. Provide accurate contact details so we can send account-verification messages, order and delivery updates, support responses, and other communications related to services you request.
Marketing-email preferences are separate from necessary account and transaction communications. Use the available account preferences or unsubscribe instructions to manage promotional emails. Providing a telephone number for an order does not, by itself, authorize an unrelated promotional text-message program.
10. External services and information accuracy
Payment processors, delivery carriers, review services, and other providers may have their own terms and privacy notices for the services they supply. Links to third-party sites are provided for convenience or reference; we do not control those sites or guarantee their statements. Review the applicable terms before using an external service.
We try to keep listings and website information accurate, but mistakes, interruptions, and outdated information can occur. We may correct descriptions, availability, links, or other content. Historical material is not necessarily current. Corrections do not excuse an obligation to honor applicable consumer protections or to address an affected order under these terms.
11. Warranties and availability
To the extent permitted by law, the website and related services are provided “as is” and “as available.” We do not promise uninterrupted access, error-free content, compatibility with every device, or freedom from every security threat. To that same extent, we disclaim implied warranties, including merchantability and fitness for a particular purpose, except for express commitments we make or warranties that cannot legally be excluded.
No statement in these terms overrides a product’s express warranty, an agreed refund obligation, or rights you have under applicable law. Some jurisdictions do not allow particular warranty exclusions, so those exclusions may not apply to you.
12. Responsibility and limits on liability
To the extent permitted by applicable law, Panacea Natural LLC and its owners, employees, and service providers are not liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website, reliance on its information, or misuse of products. Information provided by authors or customers is not a guarantee of accuracy, suitability, or results.
These limitations do not exclude liability or remedies that the law does not allow us to exclude, including applicable rights concerning personal injury, defective products, fraud, or willful misconduct. They do not make a customer responsible for conduct that is legally our responsibility. Where an exclusion is not permitted, it applies only to the extent the law allows.
13. Third-party claims caused by misuse
To the extent permitted by law, you agree to reimburse and defend Panacea Natural LLC and its personnel against third-party claims and reasonable related costs resulting from your unlawful conduct, infringement of another person’s rights, material breach of these terms, or negligent or intentional misuse of products. This obligation does not apply to the extent a claim results from our own unlawful conduct or a responsibility we cannot legally transfer to you.
We will notify you of a covered claim and reasonably cooperate in its defense. A settlement that imposes an admission, payment, or other obligation on Panacea Natural requires our prior written agreement. Consent will not be unreasonably withheld.
14. Disputes and individual arbitration
Please first contact our team with your contact information, order number if relevant, a description of the dispute, and the resolution you seek. You may also write to the address in Section 17. We will seek a good-faith resolution. Contacting us does not prevent either party from taking steps needed to preserve a legal claim or meet a filing deadline.
Except as stated below or prohibited by applicable law, you and Panacea Natural agree to resolve disputes concerning these terms, the website, or a purchase through binding, individual arbitration administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this arbitration agreement where it applies. The rules, filing information, and consumer procedures are available from the AAA.
For claims covered by arbitration, both parties give up a court trial before a judge or jury. To the extent permitted by law, arbitration is conducted for an individual claim rather than as a class or representative proceeding, and unrelated claims are not consolidated without the parties’ agreement.
Either party may bring an eligible individual claim in small-claims court. A request for court protection of intellectual property rights, or a claim or remedy that cannot lawfully be required to proceed in arbitration, may be brought in a court with jurisdiction. Nothing here prevents a report to a government agency or access to relief that applicable law makes non-waivable.
AAA rules and applicable law govern the hearing location, remote-hearing options, fees, available remedies, and administration. A hearing in Florida will not be required where those rules or the law entitle a consumer to another location or method. An award may be enforced in a court with jurisdiction, subject to the review allowed by law. If AAA declines administration because of our noncompliance, you may pursue the dispute in court as provided by its rules. An unenforceable restriction will not remove a remedy that applicable law requires to remain available.
15. Governing law and continuing rights
Florida law and applicable United States federal law govern these terms, without applying conflict-of-law rules that would displace mandatory consumer protections. This choice does not waive protections that apply to you and cannot legally be waived. For a dispute properly brought in court, jurisdiction and venue remain subject to applicable law.
These terms and the applicable policies and offer terms form the agreement for the services they cover. A separate written agreement controls a matter it expressly addresses. Failure to enforce a provision immediately does not waive it. If a provision is unenforceable, the remaining terms continue to apply to the extent they can do so lawfully. Obligations relating to payment, intellectual property, existing claims, and dispute resolution survive the end of an account when their nature requires it.
16. Updates and accessibility
We may update these terms and will identify the current version by its date at the top of this page. Updates apply prospectively; a change does not retroactively alter an earlier purchase or existing dispute without a lawful basis and any consent required by law. We will provide additional notice or obtain consent when legally required.
If a website feature is difficult to access, contact us with the page address and a description of the problem. You may also tell us what assistance would help. We will work with you to provide support and address the issue.
17. Contact Panacea Natural
Panacea Natural LLC
4840 NE 12th Avenue
Oakland Park, FL 33334, United States
Telephone: (786) 766-0111
Online: Contact Us or customer support
Our warehouse is not open to the general public. Please arrange any pickup or return with our team in advance.