At Panacea Natural, we believe great shipping is part of a great experience. We’ve spent years fine-tuning our fulfillment process so your order arrives safely and on time—with clear expectations from checkout to delivery.
This page explains how our shipping works today. We review and improve our process regularly, so details may evolve as we find even better ways to serve you.
Last updated: October 12, 2025 (America/New_York).
What Shipping Options Do We Offer?
We currently ship with UPS and USPS. Transit times and pricing are shown at checkout and may vary by destination, weight, and carrier surcharges.
UPS
UPS Ground
Typical delivery: 1–5 business days within the continental U.S.
Cost: Shown at checkout (varies by location/weight).UPS 2-Day Air
Typical delivery: 2 business days after carrier pickup.
Cost: Shown at checkout.
Free upgrade threshold: If we’re running a promo, it will be displayed at checkout.UPS Next Day Air
Typical delivery: next business day after carrier pickup.
Cost: Shown at checkout (location/weight dependent).
This is our only next-day option.
USPS
USPS Ground Advantage® / First-Class Parcel
Typical delivery: 3–7 business days.
Flat/variable rate: Shown at checkout.
Heads-up: Delivery windows are estimates provided by carriers. Weather, holidays, and operational issues can affect actual delivery dates.
Same-Day Shipping (Our Specialty)
We’re proud of our same-day shipping on eligible orders—because fast fulfillment is one way we show we care.
To qualify for same-day shipping:
Place your order before 2:00 PM Eastern Time (ET), Monday–Friday.
Ensure payment is completed and confirmed by our system.
Notes on payment timing/verification:
Some payment types may require extra verification (e.g., first-time ACH/eCheck, additional fraud checks, or mismatched billing details).
If we cannot confirm payment by the cutoff, your order will ship the next business day.
Carrier selection for same-day speed:
We strongly recommend UPS at checkout when same-day dispatch is critical. USPS pickup windows can vary by location.
Same-day shipping does not apply on:
Sundays, federal holidays, and Saturday orders placed after our posted Saturday cutoff (if Saturday shipping is offered)
Orders placed after 2:00 PM ET (Mon–Fri)
Orders pending payment confirmation by the cutoff
First-time ACH/eCheck payments (we may hold to verify funds)
Occasionally, very high-volume days or unexpected issues (e.g., system outages, equipment failure)
We do our absolute best to ship on time—thank you for understanding that humans (and label printers) aren’t perfect!
Order & Tracking Emails
Once your package is scanned by the carrier, you’ll receive a shipping confirmation with a tracking number.
This email may arrive as late as 10:00 PM ET on the day your order ships.
Didn’t receive your tracking email by then? Reach out and we’ll resend it.
Pro tip: Add our emails to your safe sender list so you don’t miss updates.
Address Accuracy & Delivery Instructions
Help us help you:
Use your full street address, including apartment/suite number.
If your area requires special instructions (gate codes, secure access), add them at checkout.
Deliveries to P.O. Boxes must use USPS services.
APO/FPO/DPO addresses: USPS only (longer transit times may apply).
If a package is returned to sender due to an incorrect or undeliverable address, we’ll contact you to arrange a reshipment (additional postage may apply).
Package Protection (Optional but Recommended)
At checkout, you may see an option for Package Protection (third-party coverage for loss, theft, or damage). If selected, you’ll file any claim through that provider for the fastest resolution. If you don’t select protection, you can still file a claim directly with the carrier (see below).
“Delivered” but Not There? What To Do
It’s rare, but it happens: tracking shows Delivered and there’s no package. Here’s what to try first:
Check around your property
Couriers often tuck packages in safe/hidden spots (behind planters, near side doors, etc.).Give it a little time
Sometimes packages are scanned early and show up later the same day.Ask neighbors / building staff
Misdeliveries do occur; a neighbor may have it.Still missing? File a claim
If you purchased Package Protection: start a claim with that provider.
If not: file a claim directly with your carrier (UPS or USPS).
Carriers sometimes require a waiting period before claims—please check their policy.
Will We Reship a Lost Package?
Yes. If you’ve followed the steps above and your package is still missing, we’ll make it right.
To qualify for a reshipment:
Provide proof of your filed claim (screenshot, email, or claim number).
Wait at least 10 days after the ship date before requesting a replacement (late deliveries do happen).
If Package Protection was purchased, please complete that claim process first—it’s usually the fastest path to resolution.
Our goal is to get your order to you quickly and safely, every time.
Weather, Holidays, and Peak Season
Severe weather, carrier service alerts, and peak season volume (e.g., late November–December) can extend transit times. We’ll keep an eye on system-wide disruptions and do our best to set expectations on banners or at checkout when needed.
Signature Confirmation (Selected Orders)
For security, we may require a signature on delivery for higher-value orders or at our discretion. If you prefer signature service for any order, let us know before shipping so we can add it (additional fees may apply).
Age Verification & Restricted Regions
Where required by law, we may use age verification tools during checkout or before shipment. Some products may be restricted in specific states, counties, or municipalities. If your order includes restricted items to a restricted destination, we will contact you to adjust or cancel that portion of the order.
Changes or Cancellations
If you need to change or cancel your order, contact us as soon as possible. Once a label is printed or a package is handed to the carrier, we can’t modify the shipment.
Returns Due to Refusal or Unclaimed Packages
If a package is refused or unclaimed and returned to us, we’ll notify you. We can reship (additional postage may apply) or process a return per our Return/Refund Policy (if applicable).
Frequently Asked Questions
We’re Here to Help
Shipping is more than a label to us - it’s part of your overall experience with Panacea Natural. Once a package leaves our facility, it’s in the carrier’s hands, but our team is always here to help with tracking, claims, or any hiccups along the way.
Questions or need assistance? Contact us at support@panaceanatural.com